What would you do
Not going to name and shame but took my shimano reel into a tackle store north of the river to get a service in may for our annual may Gnaraloo fishing trip and also dropped another $1700 on fishing gear while I was there.
Ok got to Gnaraloo in may our first day out in the 100 meter mark first drop and I was on to a nice 9kg job fish with my fully serviced reel. yep guess what happens next drag adjusted to full and had no drag very minimal had to pull the fish up by hand shit that braid hurts using it as a hand line. No more fishing for me that day as I didn't have another reel on the boat capable of fishing the 100s. Got back to the cabin and did a strip and inspection of the reel and found that some washer were left out of the star drag so it just bottomed out.
Got back to Perth in may and dropped it off to the tackle store that did the service, it is now august and have not got it back. have been into the store seven times and have had every excuse under the sun. boss hasn't been there, guys working there can't get hold of the boss . Go in last saturday and told don't know anything about it so I got the staff to get the boss on the phone finally and promises me it will be ready the next day Sunday.
Ok so I left it to wednesday to go in surely it would be ready guess what, no boss and the guy working just drew a blank face. so he tries to ring his boss no answer again. I left him my mobile told him to call me cause I'm real pissed off now. I just want my reel back .it's now Saturday no phone call and no reel, I'm sounding a bit bitchy but this is my no 1 fishing reel I think I might just have to go and help myself to a new one off the shelf.
Howard George
Posts: 544
Date Joined: 10/03/11
Consumer Protection.
Give consumer protection a phone call.
tot
Posts: 1168
Date Joined: 31/01/10
well
I would be as pissed but I never go north with out a back up (and sometimes a backup for the backup)
Channy can you post in this thread it might give johnno a happy ending!
Reverse cycle a/c supply and install - Ducted and wall splits
meglodon
Posts: 5981
Date Joined: 17/06/10
yep consumer protection
this is exactly why they exist, give them the total story and carry out their advice when/if that brings about the desired result i think you have a responsability to post the name of the store on this site so that other members do not have to go through the same torture as you are. if people take your goods to repair them then they are under an obligation to keep you informed of what is going on.there are some exellent fishing stores in perth and surrounds that provide top shelf service and deserve praise for the service they provide. the bad stores should be named so that people are in no doubt what store to steer clear off
Brock O
Posts: 3293
Date Joined: 11/01/08
That's Shit !!
Glad i dont live north of the river, lucky to have a top notch tackle store pritty close, " Oceanside".
I'm not sure what help consumer protection will bring, but as the boys say give em a ring.
Busted Arse
Posts: 253
Date Joined: 02/07/10
I dont get the whole suck
I dont get the whole suck hole mentality to retail stores or in this case tackle stores. I couldnt give a fuck if the bloke smiles and blags a friendship to get a sale or if I get ignored.Dont care if he's a pimpled 17 year old dumb arse or a seasoned experienced fisho. My loyalty to retailers extends to who has the stuff I want at the best price without me having to embarass myself and blag a friendship in return.
Im sure Johnno thought this tackle store gave him the impression he was their best mate especially after he spent $1700 there.
Brock O
Posts: 3293
Date Joined: 11/01/08
Good For
You Busted Ass, " whole suck hole mentality " Piss off!!
Save a da money may be good for you! I dont need mates, I want good service and advise weather i spend $1700 or $7.
rails8291
Posts: 402
Date Joined: 06/01/12
Disgusting service
Mate that's no good, I think youve been calm about the whole thing, I would of gone ballistic by now. Yeah give Consumer protection a call they'll tell you where you stand and what you can do, I agree with Meglodon name the store so no one has to go through what you've been through. JMO
Busted Arse
Posts: 253
Date Joined: 02/07/10
Sounds like theyve lost the
Sounds like theyve lost the Reel.
tim-o
Posts: 4657
Date Joined: 24/05/11
Dude, if ur capable of
Dude, if ur capable of pulling the reel down yourself, then service them yourself. Seriously amateur business that one, you can pay a small fee and get the current company extract of a business, ie owners names and details from ASIC, Australian Securities & Investments Commission. You should be able to get the info for who you want to speak to on the matter, dont bother with any govt funded assistance organisations
I am, as I've said, merely competent. But in an age of incompetence, that makes me extraordinary.
mickypap
Posts: 18
Date Joined: 19/07/12
-
Im with the other lads, name the store, just do it after you get your
reel back. Warns others before the store puts them through same shit, might put em in line
sea-kem
Posts: 15095
Date Joined: 30/11/09
Coulda given me a call on the
Coulda given me a call on the radio Col. I would've lent you a Tyrnos for the day for a bottle of JW Blue label loool.
Love the West!
johnno67
Posts: 408
Date Joined: 12/03/10
You piss head sea kem
Chuck steel over to us you pisshead. Still haunt put the new tub in the water yet this week should be the maiden voyage been in Thailand for a month keen on comn for a cruise