Just remember, thats whilst the warranty offered has expired, you're really complaining about the item not being fit for purpose. No one really expects a new boat to crap out totally in one year plus one day. Like they say on the website;
Whoever sold you the goods or service, or made the goods, will still be responsible for fixing any problems with the goods if they fail to meet a consumer guarantee, even if you do not have a warranty or extended warranty, or the goods or services are out of warranty.
That's really poor mate. I feel sorry for you. I will be steering well clear of Yalta Craft after this story. I can't believe the dealer isn't trying to do more for you. What a joke. They should be backing the products they sell and sorting out any problems associated with them or get rid of them. Hopefully they change their tune.
Till is spot on in his comments. I was listenening to John Hammond on the radio regarding a very similar case involving a four wheel drive just out of warranty. you most definately have a case. Don't back down from them.
If anyone has a problem with anything out of warranty look up Statutory Warranties on your states consumer affairs site. Extended warranties are a rip off and I never take them as by law you are protected for this period anyway.
In short the person or business that sells you the goods is responsible to replace or repair anything which does not work as it should as long as it is reasonable to expect to product to last that long. As Till points out it would be quite reasonable to expect the windscreen to last more that it has. Out of warranty or not the dealer has a resposibility by law to do something about this.
According to lawyer John Hammond, If a product should be reasonably expected to last a certain period, then it doesnt matter if its out of warranty or not, you still have a legitimate claim. cheers Pete
fail to see it as the dealers issue if you yourself has contacted the manufacturer, agreed though product should have lasted longer and if problems arise in warranty something should have been corrected inside of warranty period..........goodluck
stick to your guns on this one. i had a very similar experience with a very well known boat manufacturer (Eastern States) and after 18months they finally replaced the entire hull. They did finally admit that the hull i bought (brand new) was a lemon. They offered me hush money in the hope i would go away, replaced the windscreen three times (crazing) , first time they lost the whole screen, apparently it got thrown out as waste metal??? Four extra struts were welded into the bow to stop the hull slapping, both seats replaced and finally the 9 inch slit in the hull topped it off. There were also a couple of other minor claims.
As far as warranty goes i advise everyone to read the fine print in their warranties. Since my dealings with this company they have changed their warranty to read that your warranty may become invalid if you fit hydrofoils to your outboard??? They claimed the hydrofoils placed extra pressure on the hull?? In my case i had the hydrofoils fitted to a yammy 40hp motor but it had only been on for half an hour of engine run time.
Trust me, you will get very frustrated dealing with these people if they won't come to the party but you need to keep at it. I was even prepared to park the boat outside the Mandurah boat show with a few signs pointing out the issues.
the encouraging responses - I had completely given up and am resigned to the fact that I will have to strip fasteners and all and rebuild the screen with quality parts. Now I'm going to consider options. Problem is the alternative will all take longer than completely rebuilding the screen myself
I encourage you not to give up - firstly speak with WA's consumer affairs dept and advise them of what has happened - preferably in writing (letter, email etc). I wouldn't give a rats arse what the dealer is telling you there is a thing called "statutory warranty" and it exceeds any warranty policy they have even if you have signed it etc. Many retail businesses are unaware of their obligations under this law and those that are aware of it rely on the general public not knowing about it or pushing the point.
Regardless of their warranty if the consumer affairs dept agrees that if either the product is faulty or it would be reasonable to expect it to last longer then the business who sold you the product (not the manufacturer) is obliged under law to repair or replace the item. Again this is regardless of any general warranty they gave on the product when you purchase it.
I pushed this point for a freind not long ago. He bought a LCD TV which died completely after 3 years (note they only had a 12 month manufactuer's warranty when they bought it). Given the amount they paid and that it was a well known high end brand I sucsessfully pushed the point that it was reasonable to expect it to last at least five years and the retailer ended up having to replace it free of charge with a new one. Had to get Consumer Affairs involved with the retailer.
Personally I'd be contacting WA's Consumer Affairs Dept and telling them your situation and asking if you would be covered by statutory warranty provisions (and from your post I'd say you have a strong case), .
till
Posts: 9358
Date Joined: 21/02/08
Sounds like you need to get
Sounds like you need to get onto Consumer Protection.
Just remember, thats whilst the warranty offered has expired, you're really complaining about the item not being fit for purpose. No one really expects a new boat to crap out totally in one year plus one day. Like they say on the website;
Whoever sold you the goods or service, or made the goods, will still be responsible for fixing any problems with the goods if they fail to meet a consumer guarantee, even if you do not have a warranty or extended warranty, or the goods or services are out of warranty.
wazzbat
Posts: 977
Date Joined: 19/01/10
That's really poor mate. I
That's really poor mate. I feel sorry for you. I will be steering well clear of Yalta Craft after this story. I can't believe the dealer isn't trying to do more for you. What a joke. They should be backing the products they sell and sorting out any problems associated with them or get rid of them. Hopefully they change their tune.
I fish for the future - Cause I can't bloody catch anything!
barneyboy
Posts: 1392
Date Joined: 08/01/09
Sorry to hear this!!
They have just been stricken off my future boat list!! Thanks for letting people know!!
FEEEISH ONNN!!!
Alan James
Posts: 2299
Date Joined: 30/06/09
It wouldn't hurt
to send them both a link to this post.
grantarctic1
Posts: 2546
Date Joined: 03/03/11
Bad name
If anyone brings something back to my factory i fix it (for free) and learn from the problem.
Just looks like dodgy work from the start. not easy to get a good name , alot easier to get a bad name.
Sometimes product's dont work as well as they should, replace them, suck it up, and move on.(I mean this as the manufacture, not the buyer)
strike_zone
Posts: 403
Date Joined: 09/09/10
ask brenz
his dad owns the dealership that sells them
sea-kem
Posts: 15247
Date Joined: 30/11/09
Till is spot on in his
Till is spot on in his comments. I was listenening to John Hammond on the radio regarding a very similar case involving a four wheel drive just out of warranty. you most definately have a case. Don't back down from them.
Love the West!
Lastchance
Posts: 1275
Date Joined: 02/02/09
Hard luck mate - nothing
Hard luck mate - nothing worse than minimal or no support post purchase.
2 of my mates have Yaltas (and I hope I dont offend anyone) but I would put them in the category of being the Lada Niva's of the sea.....JMO.
Paul H
Posts: 2104
Date Joined: 18/01/07
If anyone has a problem with
If anyone has a problem with anything out of warranty look up Statutory Warranties on your states consumer affairs site. Extended warranties are a rip off and I never take them as by law you are protected for this period anyway.
In short the person or business that sells you the goods is responsible to replace or repair anything which does not work as it should as long as it is reasonable to expect to product to last that long. As Till points out it would be quite reasonable to expect the windscreen to last more that it has. Out of warranty or not the dealer has a resposibility by law to do something about this.
Cheers
Paul
Youtube Channel - FishOnLine Productions
https://www.youtube.com/channel/UCbUVNa-ViyGm_FTDSv4Nqzg/videos
piston broke
Posts: 776
Date Joined: 05/11/08
I concur with Sea-kem
According to lawyer John Hammond, If a product should be reasonably expected to last a certain period, then it doesnt matter if its out of warranty or not, you still have a legitimate claim. cheers Pete
quadfisher
Posts: 1146
Date Joined: 28/09/10
thanks for the heads up
very poor workmanship and quality id say
plenty more boats out there, and years ago i had a 17 foot glass boat,had it for 18 years ,same perspex screen
and frame.
chase it up mate till you get a result, and that dealers off your xmas list.haha
quadfisher
stilly
Posts: 341
Date Joined: 10/08/09
dealer........
fail to see it as the dealers issue if you yourself has contacted the manufacturer, agreed though product should have lasted longer and if problems arise in warranty something should have been corrected inside of warranty period..........goodluck
PJAY
Posts: 1005
Date Joined: 12/05/09
stick to your guns on this
stick to your guns on this one. i had a very similar experience with a very well known boat manufacturer (Eastern States) and after 18months they finally replaced the entire hull. They did finally admit that the hull i bought (brand new) was a lemon. They offered me hush money in the hope i would go away, replaced the windscreen three times (crazing) , first time they lost the whole screen, apparently it got thrown out as waste metal??? Four extra struts were welded into the bow to stop the hull slapping, both seats replaced and finally the 9 inch slit in the hull topped it off. There were also a couple of other minor claims.
As far as warranty goes i advise everyone to read the fine print in their warranties. Since my dealings with this company they have changed their warranty to read that your warranty may become invalid if you fit hydrofoils to your outboard??? They claimed the hydrofoils placed extra pressure on the hull?? In my case i had the hydrofoils fitted to a yammy 40hp motor but it had only been on for half an hour of engine run time.
Trust me, you will get very frustrated dealing with these people if they won't come to the party but you need to keep at it. I was even prepared to park the boat outside the Mandurah boat show with a few signs pointing out the issues.
Good luck with your endeavours.
The Kimberley....perfect one day and more perfect the next!!!
Uglyprik
Posts: 47
Date Joined: 13/03/10
Thanks for
the encouraging responses - I had completely given up and am resigned to the fact that I will have to strip fasteners and all and rebuild the screen with quality parts. Now I'm going to consider options. Problem is the alternative will all take longer than completely rebuilding the screen myself
BORN TO FISH, FORCED TO PUT UP WITH THE CRAP IN BETWEEN
till
Posts: 9358
Date Joined: 21/02/08
It's worth the time it takes
It's worth the time it takes to fill out a Consumer Complaint Form. After that Consumer Affairs does the chasing for you!
Paul H
Posts: 2104
Date Joined: 18/01/07
I encourage you not to give
I encourage you not to give up - firstly speak with WA's consumer affairs dept and advise them of what has happened - preferably in writing (letter, email etc). I wouldn't give a rats arse what the dealer is telling you there is a thing called "statutory warranty" and it exceeds any warranty policy they have even if you have signed it etc. Many retail businesses are unaware of their obligations under this law and those that are aware of it rely on the general public not knowing about it or pushing the point.
Regardless of their warranty if the consumer affairs dept agrees that if either the product is faulty or it would be reasonable to expect it to last longer then the business who sold you the product (not the manufacturer) is obliged under law to repair or replace the item. Again this is regardless of any general warranty they gave on the product when you purchase it.
I pushed this point for a freind not long ago. He bought a LCD TV which died completely after 3 years (note they only had a 12 month manufactuer's warranty when they bought it). Given the amount they paid and that it was a well known high end brand I sucsessfully pushed the point that it was reasonable to expect it to last at least five years and the retailer ended up having to replace it free of charge with a new one. Had to get Consumer Affairs involved with the retailer.
Personally I'd be contacting WA's Consumer Affairs Dept and telling them your situation and asking if you would be covered by statutory warranty provisions (and from your post I'd say you have a strong case), .
Good Luck
Youtube Channel - FishOnLine Productions
https://www.youtube.com/channel/UCbUVNa-ViyGm_FTDSv4Nqzg/videos